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Peter Johns,
Vice President of Sales and Marketing

Customer Satisfaction Survey

Please take a few moments to complete this satisfaction survey.

How long have you used our service?

 
 "less than 30 days"
 
 
 "1-6 months"
 
 
 "1-3 years"
 
 
 "over 3 years"
 
 
 "never used"

How often do you use service?

 
 "once a week"
 
 
 "2-3 times a month"
 
 
 "once a month"
 
 
 "less than once a month"

Overall, how satisfied were you with the service?

 
 "very satisfied"
 
 
 "satisfied"
 
 
 "neutral"
 
 
 "unsatisfied"
 
 
 "very unsatisfied"
 
 
 "won't say"

What aspect of the service were you most satisfied by?

 
 Quality
 
 
 Price
 
 
 Purchase Experience
 
 
 Installation or First Use Experience
 
 
 Usage Experience
 
 
 Customer Service
 
 
 Repeat Purchase Experience

What aspect of the service were you most disappointed by?

 
 Quality
 
 
 Price
 
 
 Purchase Experience
 
 
 Installation or First Use Experience
 
 
 Usage Experience
 
 
 Customer Service
 
 
 Repeat Purchase Experience

What do you like about the service?

 

What do you dislike about the service?

 

Would you recommend our service to colleagues or contacts within your industry?

Please don't forget to enter your address if you would like a response.

 
 

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